Shipping & Returns
As a general rule, packages are shipped within 48 hours of receipt of payment, through courier with a tracking number. If you prefer certified shipping via UPS Extra, an additional charge will apply. Please contact us before requesting this option. Whichever shipping method you choose, we'll provide you with a link so you can track your order online.
Shipping costs include handling and packaging costs, as well as postal costs. Handling charges have a fixed price, while transportation charges may vary depending on the total weight of the package. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied to each one individually. We are not responsible for any damage to your package after shipment, but we do our best to protect all fragile items.
How long will it take for my order to arrive?
The delivery time will depend on the stock and appears in the product information.
What is the shipping cost?
Shipping costs are not included in the price of the items. These will appear broken down in the summary of your purchase. The expenses will be calculated depending on the destination and the product, so you will find the information next to the product or at the time of purchase.
To which areas are shipments made?
The current shipping areas are Spain, the peninsula and the Balearic Islands, the Canary Islands, Ceuta-Melilla and the European countries, the rest of the countries that do not belong to the European Union are excluded.
If, if necessary, your location is not available, you can contact us through the form that appears in the online store in the contact section and we will find the best way to get your order to you.
What happens if I am not at the address that I indicate when the courier goes to deliver the order?
After a first delivery attempt, the carrier will leave a notice for you to contact him and set a new delivery date. This delivery can be made at the shipping address that you indicated to us or at one of the carrier's offices.
After another failed attempt, the order will remain at the carrier's offices for the days that it has established. After they have elapsed, without you having picked it up, your order will be canceled and we will refund the amount of the same, minus the cost of returning the package.
What do I do if my order does not arrive?
If after a period of 30 working days from the confirmation of your order you have not received it, please contact us through the form that appears in the online store in the contact section. Shipping transportation costs will be refunded only when REKOSER is responsible for the cause of the return of the product (sending the wrong product, product in poor condition, etc.) or in cases of withdrawal- However, if you chose the option of express delivery instead of normal delivery, you will not be reimbursed for the delivery charge.
Right of withdrawal for consumers
You have the right to withdraw from this contract within a period of 14 calendar days without justification.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email).
Whitewall Solutions, S.L. (REKOSE)
C/ Cedro s/n nave 6 Pol. Ind. La Ermita
18230 Atarfe, Granada, Spain
To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
We may withhold reimbursement until we have received the goods, or until you have presented proof of their return, depending on which condition is met first.
You must return or deliver the goods directly to us, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
Withdrawal form model
To the attention of Whitewall Solutions S.L. (REKOSER), C/ Cedro s/n nave 6, Pol. Ind. La Ermita, 18230 Atarfe, Granada, Spain:
I/we hereby notify you that I withdraw from my/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)
Ordered on/received on (*)
Name of the consumer and user or consumers and users
Domicile of the consumer and user or consumers and users
Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper)
(*) Delete as appropriate.
Legal exceptions to the right of withdrawal
Art. 97.1.l) LGDCU, 103 LGDCU
The right of withdrawal will not be applicable to contracts that refer to:
The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control and that may occur during the withdrawal period.
The supply of goods made according to the specifications of the consumer and user or clearly personalized.
The supply of goods that can deteriorate or expire quickly.
The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
The supply of goods that, after their delivery and taking into account their nature, have been mixed inseparably with other goods.
The supply of alcoholic beverages whose price has been agreed at the time of entering into the sales contract and which cannot be delivered before 30 days, and whose real value depends on market fluctuations that the employer cannot control.
The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.